Unified Help Center

Buyers FAQs


How do I buy and check out on Koreastores.com?

How do I cancel an order after I've paid?

Can exchange ordered items?

Do you accept telephone orders?

How will I know when my order is accepted?

Do you offer discounts for bulk orders?

Shipping & Delivery

I've made a mistake. Can I change my address?

How do I track my order?

What Carrier you use for Delivery

I am leaving outside UAE can you deliver to my country?

How long do deliveries take?

Will I have to pay customs fees on my International delivery?

What do I do if I've placed an order and need to change my delivery details?

How will I know if my order has been dispatched?


Which payment types do you accept?

Which currencies can I pay in?

How does Cash on Delivery work?


Is ordering on Koreastores.com secure?

What is 3D secure?


What items are returnable?

What items are non-refundable?

Are there any charges for return?

How do I return?

How soon will I get my refund?

What is Shipping Guidelines for Returns

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